ShipTection Shipping Protection

What is ShipTection Package Protection?

In an effort to provide more safety, assurance, and insurance for our amazing GCC Customers. We’ve partnered with ShipTection to provide extra protection for you. ShipTection is a shipping insurance company that offers complete protection for GCC TRANSFERS shipments and orders. Simply add ShipTection to your cart at checkout to safeguard against any unforeseen hiccups that may arise.

Q: What is shipping protection?

Shipping protection covers against packages that are lost, damaged, or stolen in transit.

Q: How do I file a claim?

Customers can contact claims@shiptection.com or file a claim directly on the site ShipTection claims.

Q: Will I receive a replacement or reimbursement if my claim is approved?

You can select to receive a replacement or be reimbursed for your purchase. 

Q: What is covered under the shipping insurance policy? 

You can read the full policy here: ShipTection Policy. 

Q: What are the filing time frames?

Time to File: 60 Days - Domestic, 90 Days - International

Lost Shipments: Wait 20 Days Domestic; 30 Days International Shipment.

Damaged Shipments: Can Be Filed Immediately (must be reported within 30 days)

Q: What is covered?

Shipping protection covers items that are lost, damaged, or stolen in transit. You can read the full list of items that aren’t covered here: ShipTection Policy.

Q: What documents do I need to submit?

Online Claim Form 

Proof of Value (Sales/Purchase Invoice) 

Recipient Statement of Non-Receipt or Damage

Pictures of Damage and packing material (If Applicable)

Q: How long will it take to review my claim?

Most claims are resolved within 24 hours of submission.